Privacy policy

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1. Introduction

Muchat takes your privacy seriously and considers it important for your personal data (hereafter “your data”) to be treated with the necessary care and confidentiality at all times.

This Privacy Statement explains how our organization uses the personal data we collect from you when you and why. If you have any questions after reading this Privacy Statement, feel free to contact us at [email protected].

To avoid any misunderstandings, we would like to clarify that this Privacy Statement is applicable on the processing of personal data from:

• Creators: the person who creates and distributes Muchat
• Website visitors: persons who visit our marketing landing page

Muchat is a provider of this service and not the owner of the collected data. The creator (the person who created the chatbot) is responsible for the data he/she collects and thus data controller of respondent data.

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2. What data do we collect

Information we collect from Creators (you hold a Muchat account and you are using our service) or Website visitors (you are visiting our website).

• Electronical identification data: including IP address, device & browser data, and location data;
• Information about your use of our website: including how you ended up on our website and the pages you visited.
• Registration information When you register for an account, we collect your first and last name, username, password, and email address.
• Chatbot data We store your chatbot data for you and provide tools for you to use with respect to this data.

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3. How we use your data

Muchat does not sell personal data to third parties or use it for marketing purposes or for serving advertisements. We have no interest in collecting non-anonymized data from anyone who isn’t a registered user of Muchat.

We only collect your data with your consent or in order to:

• Deliver our service to you
• To improve your user experience
• To email you with essential product updates
• To troubleshoot product functionality and fix bugs
• To respond to legal requests or prevent fraud

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4. Data we share

We only share your information with our service providers who help us operate our business.

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5. Data Protection Mechanisms

At Muchat, we take the protection of your sensitive data seriously. We implement the following measures to ensure the security and confidentiality of your information:

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
• Access Controls: We employ strict access controls to ensure that only authorized personnel can access sensitive data. This includes role-based access control and multi-factor authentication for our staff.
• Secure Infrastructure: Our servers and databases are hosted in secure, certified data centers with multiple layers of physical and digital security.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Data Minimization: We collect and retain only the data that is necessary for the functioning of our service.
• Employee Training: All our employees undergo regular training on data protection and security best practices.
• Incident Response Plan: We have a comprehensive incident response plan in place to quickly address any potential data breaches or security incidents.
• Third-party Audits: We engage independent third-party auditors to assess our security measures and ensure compliance with industry standards.

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6. Data retention

If you are a Muchat chatbot creator we do not delete the data in your account. You are responsible for the time period for which you store the data. You can delete data in your Muchat account. If you are a respondent, you will need to ask the creator how long your responses will be stored in Muchat.

We honor all deletions, and all chatbot data that has been deleted by the chatbot creator is permanently deleted from our back-ups within 90 days.

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7. Your data protection rights

As our Privacy Policy states, if you’ve submitted your personal data through a Muchat chatbot, the creator of that chatbot is responsible for this data. Muchat only processes this data on the creator’s behalf. Muchat creators can exercise their rights directly with us, but respondents should contact the person or organization that created the chatbot. If this isn’t possible, please contact us. We’ll help in any way we can.

• Rights of the creator:

  Right	More info	How to exercise your right
  Right of access	Creators have the right to learn if data is being processed by the owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.	Contact us if you want to exercise your right to access the data we store about you, and we’ll be happy to help.
  Right to rectification	Creators have the right to verify the accuracy of their data and ask for it to be updated or corrected.	You can manage your account and billing details from your Account settings.
  Restrict the processing of their data	Creators have the right, under certain circumstances, to restrict the processing of their data. In this case, the owner will not process their data for any purpose other than storing it.	If you exercise this right, we will store your personal information and will not carry out any active processing unless your issue is resolved.
  Right to erasure	Creators have the right, under certain circumstances, to obtain the erasure of their data from the owner.	If you want to cancel your account, you can do that, along with all the chatbots and responses on it from your My Account page. data can not be recovered, once deleted. If you want us to erase your data, please contact us.
  The right to data portability	Creators have the right to receive their data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another service without any hindrance.	You can export chatbot data from your Muchat dashboard in CSV format.
  The right to object	Creators have the right to bring a claim before their competent data protection authority.	Please contact us if you want to exercise your right to object to the data we store about you, and we’ll be happy to help you.

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8. Marketing

If visitors register to Muchat, we may send them emails about company news, updates, related product or service information, etc. Chatbot creators always have the right to opt out of these email communications.

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9. Cookies

Cookies are a small text files that are placed on your computer or mobile device by websites you visit. They are widely used in order to make a website work, or work more efficiently, as well as to provide information to the owners of the site. Muchat uses cookies to improve your experience on our website and with our product. For more information, visit our cookie policy.

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10. Data Transfers

Muchat stores all chatbot and user data securely. Your data may be processed in different locations by third parties that help us operate Muchat.

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11. Users Acceptance Of These Terms

By using Muchat, chatbot creators signify their acceptance of this policy. If chatbot creators do not agree to this policy, they should not use Muchat. Users continued use of Muchat following the posting of changes to this policy will be deemed their acceptance of those changes.

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12. Use of Google Workspace APIs

Muchat does not use Google Workspace APIs to develop, improve, or train generalized AI and/or ML models. Any data obtained through Google Workspace APIs is used solely for the purpose of providing our service to users and is not retained or used for any other purposes, including the development or training of AI or machine learning models.

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13. Changes to our Privacy Policy

We can make changes to this Privacy Policy from time to time. In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change to all of our account holders.

We keep our privacy policy under regular review and will place any updates on this web page.

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14. Contact

Please use the following contact information for privacy inquiries:

Email to: [email protected]